Community Operation SOP

What Problem It Solves

Community operations are often reduced to slogans such as engage more, convert more, and recover more. In WeChat groups, WeCom groups, bootcamps, and paid communities, the harder question is operational: what should new members do after joining, what should the first ice-breaker message contain, how should daily content be paced, where should conversion prompts appear, and how should silent users be re-engaged. This skill turns those local Chinese community scenarios into onboarding, ice-breaking, content cadence, conversion, and win-back modules, aiming to produce reusable plans, scripts, templates, and checklists rather than one-off advice.

How the Skill Works

It starts by identifying the task type: create from scratch, revise existing content, generate a checklist, explain a concept, compare options, or diagnose a retrospective. If the context is incomplete, it asks for the audience, goal, existing materials, platform constraints, and desired format before producing output.

Its local handling prioritizes Chinese business environments such as WeChat, WeCom, Feishu, DingTalk, Tencent Docs, WPS, Taobao, Douyin, and Xiaohongshu, instead of copying overseas community templates.

Core capabilities include:
- Onboarding: confirm the audience, timing, constraints, and materials; ask 3–6 clarifying questions when needed.
- Ice-breaking: break input into measurable fields and note industry, city, role, or platform differences.
- Content cadence: produce copy-ready daily or weekly content frameworks instead of vague principles.
- Conversion: add execution steps, boundary conditions, and common pitfalls so the next action is clear.
- Win-back: provide checklists and review metrics to evaluate impact and risk.

The final output usually includes a one-sentence conclusion, structured body, reusable templates, cautions, and a checklist, which fits bootcamp SOPs, WeCom customer-group operations, paid-community updates, and churn recovery.

Boundaries and Notes

The skill is intended for Chinese-language business and content communities. It should not be used to generate harassing private messages, manipulative growth tactics, or rule-breaking group-recruitment scripts. When tasks involve legal, medical, financial, government, or visa-related judgments, or require official qualifications and platform-rule confirmation, users should rely on official information or qualified professionals. The skill should not present speculation as fact, or output false advertising, platform-rule evasion, fake experience, or fabricated credentials.