7-Day Return Policy Assistant

Problem

Seven-day no-reason return disputes usually hinge on whether the item is returnable, whether opened or used packaging changes eligibility, and who pays return shipping. When a seller refuses on the basis of “opened,” “custom,” or “no returns,” the user needs a clear path to evaluate the claim. This skill applies to remote purchases by online, TV, telephone, or mail order and helps map the issue against Consumer Rights Protection Law rules and platform remedies.

How It Works

• Eligibility check: confirm the purchase channel is remote, then screen for statutory exclusions such as perishable goods, items made to order, downloaded or opened digital goods, and delivered newspapers or periodicals.
• Condition standard: an item is generally intact if it is unused, undamaged, and has complete labels; reasonable inspection or fitting usually does not defeat the return claim, but visible use or diminished value needs separate assessment.
• Timing and shipping: the seven-day period starts from the day after receipt, with holiday-based extension where applicable; return shipping is usually borne by the consumer unless the seller promises free return, shipping insurance applies, or a quality issue is involved.
• Action path: follow platform return request → ship item back → seller confirmation → refund; if refused, escalate through platform support, 12315, the consumer association, or market regulation complaints.

Boundaries

This skill does not force offline brick-and-mortar returns and is not legal advice. A seller’s one-sided “no 7-day return” label cannot automatically remove a statutorily returnable item, while statutory exclusions require prior notice and consumer confirmation. If the purchase channel, product category, or damage responsibility is unclear, gather evidence before concluding.