E-Commerce Platform Rules Assistant
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About this skill
Problem
E-commerce rules are scattered across merchant consoles, rule centers, and livestream policies, and they change often. Operators who rely on experience for product titles, pricing, promotional claims, or after-sales responses can trigger penalties such as score deductions, de-ranking, delisting, or store suspension.
How It Works
The skill organizes common operational risks into a practical workflow:
- Rule lookup: covers Taobao/Tmall, JD, Pinduoduo, Douyin e-commerce, Kuaishou e-commerce, Xiaohongshu e-commerce, and WeChat Channels store rules.
- Violation triage: flags issues like fake transactions, counterfeit goods, false advertising, IP infringement, and wrong category placement with risk levels.
- Penalty guidance: summarizes typical consequences including point deductions, product removal, store de-ranking, and store bans.
- Appeal support: lists evidence such as business licenses, purchase proof, logistics records, and remediation plans, and notes common 7-15 day appeal windows.
- Search strategy: requires online searches for current rules and can use --freshness=30d to prioritize updates from the last 30d.
Boundaries
Rules differ by platform and change over time. The guidance is for reference only; official platform rules should prevail.
Use Cases
- Before listing on Taobao, review title keywords, category placement, and images to avoid delisting and score deduction.
- During a JD promotion, verify that original pricing and discount wording comply with platform rules.
- Before a Douyin livestream, check the script for prohibited medical claims and exaggerated product benefits.
- After a Pinduoduo penalty notice, prepare appeal evidence such as purchase proof, logistics records, and a remediation plan.
Best For
- Taobao or Tmall listing operators who need to check titles, images, categories, and product descriptions before publishing.
- JD or Pinduoduo store owners who need to spot pricing errors, fake transactions, and after-sales compliance risks.
- Douyin or Kuaishou livestream operators who need to screen scripts for prohibited words, exaggerated claims, and pricing issues.
- E-commerce compliance or customer service leads who need to turn penalties, appeal deadlines, and evidence lists into workflows.
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