Chengeng Pre-Consultation Coach

Problem

When insurance advisors handle inbound WeChat inquiries, the practical problem is not “no answer,” but over-delivering in chat. A client may only be asking for price, testing the advisor, or lacking enough background. If the advisor explains full product plans or promises outcomes, the conversation can cross compliance and trust boundaries and make the next call harder to schedule. This skill frames the pre-consultation step as a structured judgment task instead of a complete sales response.

How It Works

• Situation check: preserves the client’s original wording and distinguishes casual inquiry, concrete need, and probing behavior.
• Key follow-up questions: produces 3 questions grounded in the stated topic and available context.
• Boundary wording: identifies what should not be fully discussed in chat and avoids presenting unconfirmed items as conclusions.
• Next-step action: provides language for scheduling a call, collecting documents, or pausing, with softer and direct versions.
• Quality gate: when input is incomplete, it first outputs a gap list and low-confidence draft; if materials conflict, it stops the final draft; if output crosses boundaries, it removes certainty-based promises.

Usage Limits

It fits pre-consultation support for health, critical illness, retirement, education, family planning, price, and product questions. It should not be used for underwriting, claims, medical, legal, or income guarantees, or to draft a complete solution. Stable output usually requires the client’s original message, chat context, inquiry topic, and target action.