WeCom Customer Outreach Automation

Problem

Tencent WeCom customer follow-up often gets stuck on what to message, when to trigger it, and who should take over. If welcome, order, after-sales, and tag-based follow-up are handled ad hoc, teams may miss outreach, disturb customers repeatedly, make unapproved promises, or fail to trace which step drives replies and conversions.

How It Works

The skill produces a reviewable customer outreach workflow rather than acting as a direct sender.
- Stages: defines new customer, intent, purchase, repurchase, and after-sales triggers, message content, and stop conditions.
- Templates: drafts welcome, order, logistics, repurchase, and after-sales messages while preserving unsubscribe, opt-out, and human handoff paths.
- Rules and handoff: sets manual confirmation for pricing promises, complaints, and sensitive information, with owners and check methods.
- Metrics: defines trackable indicators for delivery, replies, WeCom add, and conversion, supporting later evaluation.

Boundaries

It defaults to analysis, drafts, code suggestions, or checklists. External writes, publishing, billing, or public commitments require explicit confirmation of target, content, and impact. If customer sources, tags, send limits, or support staffing are unclear, the skill should first mark gaps rather than infer business facts.