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Scam Identification and Interception

IT Ops & Security Updated 2026.08.30

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About this skill

Problem

  • Telecom and online scams rely on urgency, secrecy, and impersonation to push users into sending money, sharing OTP codes, or opening risky links.
  • Many incidents are not caused by missing facts, but by missing a clear checkpoint before transfer, app download, or link click.
  • This skill provides practical triage for individuals, families, and basic IT security workflows.

How It Works

  • Pattern recognition: covers impersonating police or prosecutors, online lending, task rebates, pig-butchering scams, fake refunds, fake prizes, and impersonated leaders or relatives.
  • Script matching: compares suspicious calls, messages, and links against known scam signals, especially “pay first, service later”.
  • Official verification: recommends calling the institution directly through official apps, websites, or 114, rather than using the caller’s supplied contact details.
  • Cool-down decision: inserts a 10 minute checklist before money movement or sensitive actions.
  • Damage control: guides immediate reporting, bank freeze requests, evidence preservation, and avoidance of secondary “recovery” scams.

Limits

  • It does not replace law enforcement, case investigation, enterprise fraud systems, network offense/defense, or financial compliance design.
  • For confirmed losses, the priority is 110 and bank handling, not debating the scammer or trusting unknown recovery services.
  • Scam tactics evolve, so the guidance is a decision aid, not a guarantee against all new variants.

Use Cases

  • A support agent receives a call claiming police or prosecutors require a transfer to a safe account, and must triage whether it is a scam.
  • Before a bank transfer, a user receives a refund request and an OTP demand, and needs a cool-down checklist plus official-app verification.
  • A user has clicked an unknown link and installed an APP, and needs to stop unsafe actions while preserving chat logs as evidence.
  • A community administrator prepares fraud warnings for seniors using task-rebate and impersonated-leader examples, and needs family prevention points.

Best For

  • Support agents handling complaint tickets need to classify whether a customer’s case matches impersonation or refund scams.
  • Adult children configuring phones and transfer alerts for parents need a “call first, transfer later” family prevention routine.
  • Community or enterprise safety coordinators need case-based talking points for pre-transfer verification and damage-control guidance.
  • Users pressured into clicking links or installing APPs need a practical check before opening, downloading, or submitting OTP codes.