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Employee Handbook and Policy QA Bot

Knowledge Management Updated 2026.08.29

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About this skill

The Problem

Policy Q&A systems usually fail on citation, not on whether an answer exists. HR documents are often scattered across formats, with inconsistent section structure; employees ask in plain language without clause numbers, so keyword-only retrieval can return wrong or outdated rules.

How It Works

The skill imports Word and PDF policy documents into a retrievable index: it parses titles, sections, and tables, chunks them by paragraph and semantic boundaries, and builds a Chinese tokenized index. Re-importing the same document overwrites the old version.

For a question, it combines keyword matching, TF-IDF similarity, and section-weighted scoring, then reads Top-K passages. Answers include a core answer, details, and source document/section. Ambiguous questions list candidates; low confidence responses say that no policy was found.

Boundaries

It is suited to documented HR topics such as handbook, attendance, benefits, and reimbursement. It should not be used for personnel decisions or legal interpretation. If multiple documents conflict, it flags the latest imported rule, but HR should confirm the final position.

Use Cases

  • When employees ask about paternity leave, annual leave, or overtime meal subsidies, retrieve document passages and cite sources.
  • After HR imports an employee handbook PDF, review chunks, sections, and index coverage.
  • When reimbursement standards are unclear, list candidate policy clauses for the employee to choose.
  • After policy updates, re-import documents and check last-updated time and coverage.

Best For

  • HRBPs maintaining handbook, attendance, and benefit policies who need accurate citations for employees.
  • HR operations staff importing PDF/Word policy documents into indexes and handling updates or deletions.
  • Customer service or front-desk support answering employee questions about paternity leave, annual leave, or meal subsidies.