Foreign Trade Customer Activation and Follow-Up Scripts

The problem

B2B foreign trade pipelines often contain silent customers: last replies are days old, but there is no clear rule for when to follow up, how many times, or which tone to use. Manual tracking can miss priority order and produce either premature pressure or late, low-value messages. This skill turns that follow-up process into a repeatable workflow: it reads customer records from foreign-trade-customers.md, calculates days without reply from last response time, and creates a review queue inside the configured threshold.

How it works

The skill operates through three parts:

• Customer status monitoring: tracks last reply time for each customer, flags accounts with no reply beyond the default 5 days, and prioritizes the longest unresponsive cases.
• Daily report: builds a pending activation list with customer details and days without reply, then sends it to the messaging channel for user review.
• Tiered scripts: selects templates by elapsed time: 5-9 days uses a follow-up script, 10-14 days uses an urging script, and 15+ days uses a final opportunity script.

Operationally, it can run automatically in the morning, generate the report, and wait for explicit approval before sending outbound messages. Default limits include up to 5 activation messages per day, up to 3 follow-ups per customer, closure after 15 days, and weekday-only execution. Thresholds, daily caps, follow-up limits, and script templates can be tuned in HEARTBEAT.md.

Boundaries and cautions

It fits foreign trade teams that need steady follow-up on dormant customers without automatic mass messaging. The customer list still requires manual maintenance, a working message channel is required, and every outbound send must be approved by the user. Because reply age and follow-up count affect tone, thresholds and templates should be calibrated before production use, especially to avoid overly aggressive urging for customers who have only recently gone quiet.