Cross-Border Review AI Auto-Reply
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Please install @user_29dc410e/cross-border-review-skill following https://skillhub.cn/install/skillhub.md.
About this skill
Problem
Cross-border e-commerce sellers receive reviews daily from Amazon, Shopee, Temu, Walmart, TikTok, Etsy, Coupang, Lazada, and AliExpress. Reviews may be written in English, Spanish, French, Japanese, or Korean, while each marketplace has different expectations around reply content, contact information, and after-sales wording. Manual handling is prone to missed replies, duplicate replies, and risky phrasing, especially across multiple stores and sites.
How It Works
The skill uses guided setup: provide the platform, API Key, store ID, and site, then it automatically pulls reviews, detects language, and generates replies. Key capabilities include:
- Review ingestion across 9 cross-border platforms listed in the materials.
- Multilingual reply generation for English, Spanish, French, Japanese, Korean, etc.
- Keyword rules: fast delivery leans toward thanks, broken leans toward empathy, and fake routes to manual handling.
- Risk control: automatically suppresses refund mentions, external links, and off-site contact details.
- Operations: supports scheduled execution, deduplication, visual statistics, and log export.
Boundaries
It requires open-platform API permissions for the store. It is suitable for cross-border sellers, multi-store operations, and customer-service automation; comments involving complex disputes, refunds, or business judgment should still be reviewed by a human before publishing.
Use Cases
- Sellers review Amazon and Temu multilingual comments daily.
- Ops auto-detect language for new Shopee and Lazada replies.
- Support routes fake or broken comments to empathy or human.
- Ops export reply logs and stats to review escalation rules.
Best For
- Amazon seller: needs automatic review checks and English replies.
- Multi-store operator: needs deduplicated scheduled Shopee/Lazada replies.
- Support lead: routes fake or broken comments to empathy or manual.
- Cross-border ops: exports reply logs and stats to review risk controls.
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